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thatonlineshop faq's

ThatOnlineShop has a follow the dots shop team to provide you with answers to ?’s

email us thatonlineshop.followthedots@gmail.com 

fast facts on

>checkout fields > affordable delivery options > bulky item surcharges

> free gift wrapping > gift card > how to leave a gift message during checkout

We value our service offering and hope you do too…make sure you factor in the savings of free gift wrap and delivery and not having to trek around to the shops and arrange delivery or post gifts at Australia Post


gift voucher codes and discount codes are case sensitive 

You can pay with credit card using the PayPal option without being a registered PayPal user.

Any items that are shown as IN STOCK are available to be shipped immediately wither same day or within 24 hours if order placed after 12pm.

In busy periods it is often possible for items to sell out prior to the database updating accurate stock levels, please rest assured that an alternative item or full refund will be available.

Some items will show PRE ORDER which indicattes that there may be a short wait while we are waiting for re-delivery of the product from our supplier.  This can take 1 day to a week to 1 month depending on the supplier and the item.  Please call 03 9818 7731 or email info@thatonlineshop.com.au for further estiimated time guidelines.

Pick up from store options are available in Melbourne, at retail shopping locations in Camberwell and Eltham.

If using the pick up from store option we will arrange for your goods to be available at our pick up points in Eltham and Camberwell within 24 hours of your order being placed.  When you place your order, please select PICK UP FROM STORE and leave a note in the COMMENTS section of checkout to notify us of your chosen PICK UP LOCATION and a date that you would like to pick up if not the following day.

You will receive email notification from us to confirm you PICK UP LOCATION and AVAILABLE DATE within 24 hours of ordering.  Any further questions we are happy to help,

call our office   (03) 98187731 or email thatonlineshop.followthedots@gmail.com to confirm your arrangments.